Privacy policy

We recognize that personal information is extremely important, and we believe that it is our social responsibility to protect it and handle it appropriately.

Security Management
We will maintain an internal management system and conduct thorough employee training to prevent leakage or damage of personal information and otherwise manage personal information safely. We have established a system to prevent unauthorized access, loss, falsification, leakage, etc. of personal information, and will promptly take appropriate measures in the event of any of the above occurrences.

Purpose of Personal Information Collection and Ensuring Accuracy
We will collect your personal information in a fair and lawful manner for the following purposes. The acquired personal information will be used only to the extent necessary to achieve the purpose. In addition, we will endeavor to keep the collected personal information accurate and up-to-date.

  • To confirm the identity of the customer and to identify the customer
  • Provision of products and various services (hereinafter referred to as "products")
  • Product Information
  • Sending catalogs, gifts, etc.
  • Information on various events, campaigns, etc.
  • Settlement of payments for products purchased through the mail-order website operated by the Company

Notice, Publication and Consent for the Acquisition of Personal Information
When we acquire personal information, we will notify or announce the purpose of use and other necessary matters in advance, and acquire personal information with the consent of the customer. Any changes to the purpose of use, etc. shall be notified to or announced to the customer in advance and the consent of the customer shall be obtained.

Disclosure and provision of personal information to third parties
We will not provide personal information to third parties, except in the following cases

  • When the customer's consent has been obtained.
  • When required by law
  • When necessary for the protection of human life, body, or property.

Disclosure of personal information
When we receive a request for disclosure of personal information from a customer, we will comply with the request without delay. However, we may not disclose all or part of the information in the following cases.

  • When there is a risk of harm to the life, body, property, or other rights or interests of the customer or a third party
  • If there is a risk of significant hindrance to the proper conduct of our business
  • If it would violate other laws and regulations.

Correction of personal information
When we receive a request from a customer to correct, add, or delete personal information (hereinafter referred to as "correction, etc."), we will investigate without delay and make the necessary corrections based on the results of the investigation.

Suspension of use of personal information
If we are requested by a customer to stop using or erase personal information (hereinafter referred to as "stop using, etc."), we will investigate without delay and stop using, etc. if we find that there is a reason.

Compliance with laws and regulations and review of rules and regulations
We will comply with laws and regulations regarding the protection of personal information. In addition, we have established internal regulations necessary for the protection of personal information, and we will ensure that these regulations are strictly observed, as well as reviewing and continuously improving the rules for the protection of personal information.

Contact Us
We will respond appropriately and promptly to requests for disclosure, correction, etc., and suspension of use, etc., of personal information, as well as to various inquiries and opinions.

QUEST Co.,Ltd.
Sankei building 3F 1-28-10 Takadanobaba Shinjuku-ku Tokyo169-0075 JAPAN
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